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Guardian Frequently Asked Questions

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Guardian From PSB Frequently Asked Questions

Are there security features in place considering the cardholder is sending full card info?
Full cardholder information is not included in the Guardian text message.

What information is required for enrollment?
Your MasterCard debit card number, last four digits of your social security number, and your zip code.

Do cardholders receive renewal notification?
A renewal notification will be sent to the device six days prior to expiration. Three renewal text message attempts will be made before the device is set to expire. If the cardholder does not respond the device will be removed from smsGuardian upon expiration.

Who do the texts come from? How does it appear?
PUGET Guardian from Puget Sound Bank

What happens if the cardholder doesn’t reply to the text?
Nothing. If no ‘confirmed fraud’ response is received from a cardholder the text message will time out after 12 hours.