Puget Sound Bank

VISA ATM Debit Card Fraud System

To help protect your information, Puget Sound Bank has implemented the First Data Fraud Risk Identity Service (FRIS) on Puget Sound Bank VISA ATM Debit transactions to aid in fraud prevention.

Here’s how it works:

• Debit and ATM card transactions that appear suspicious based on previous card usage are identified.
• Puget Sound Bank Customers are contacted directly by First Data’s Transaction Review Department, to verify suspicious debit/ATM transactions. Be sure that we have your current contact information on file so we can get in touch with you, if necessary. When First Data’s Transaction Review Department is unable to reach you, they will leave their phone number, 1-800-622-1361.
• If the transaction is or appears to be fraudulent, the card may be temporarily blocked until the customer is contacted.

Remember, neither Puget Sound Bank nor our business partners will call you and ask you to provide or verify your credit card, debit card or account numbers-we already have that information.

If you call Puget Sound Bank or our business partners, you could be asked to verify your identity-which could include verifying account information such as the last six digits of the card or the last four of your social security number.  

Recently scammers have been calling Visa holders and asking them for their 3-digit security code (found on the back of the card). Never give your full account information, PIN or 3-digit code to anyone who calls you on the phone or contacts you by email, no matter how legitimate the request may sound.  

If you have questions, please contact us at (425) 455-2400.